Mobile / Sports
d99 price operates under terms that govern how your account, transactions and content access work on this platform. Access to our services depends on your local law and the eligible regions we support — read the sections below to understand what applies to you.
These terms set out the basis on which d99 price makes its platform available. The scope of what applies to your account is determined by your location, local legislation and the region-eligibility check we run at account creation. Nothing in these terms overrides your rights under applicable Bangladesh law where those rights cannot be waived by contract. When you use Nagad or Bank Transfer to fund your account wallet, the transaction is subject to both our platform terms and the operating rules of those payment services. We do not control Nagad or Bank Transfer processing rules, and we cannot override their verification or limit decisions. Any transaction dispute involving those rails must first follow the process set out in the payment provider's own terms before we can act on your behalf at platform level. Content availability — including which game rooms load in your session and which market odds display in the sportsbook — depends on region settings tied to your registered account. If a section of the lobby is unavailable in your region, this reflects eligibility rules, not a technical fault. Your account dashboard shows the active region and the services open to you. Where availability changes due to regulatory updates, we aim to communicate that through the account notice area before the change takes effect.
Transactions through Nagad follow Nagad's own verification and processing rules alongside our platform terms. We process your deposit or withdrawal request at platform level; Nagad handles the transfer on their end.
Bank Transfer payments are subject to bank processing timelines and your bank's own terms. We record the request on your account wallet and confirm once the transfer clears at our end.
Your access to specific lobby sections and sportsbook markets depends on the eligible region linked to your account. Region settings are visible in the account dashboard under the access details tab.
When our terms change, we post a notice in the signed-in account area ahead of the effective date. Continuing to use the platform after that date means you accept the revised terms as they apply to your region.
Understanding what falls inside and outside our policy scope helps you know exactly when these terms apply and where other rules — from payment providers or third-party services — take over instead.
Our terms govern how your account is created, verified and maintained. Login behaviour, session handling and account-level restrictions all fall within this policy. Access eligibility depends on local law in Bangladesh and the region assigned at registration.
Deposits and withdrawals processed through your d99 price wallet — including those made via Nagad and Bank Transfer — are covered by our transaction terms. Third-party payment provider rules apply in parallel and are not overridden by our policy.
The game rooms, sportsbook markets and promotional notices displayed in your session are covered by our content terms. Content availability varies by region; what loads in your lobby reflects your account's eligibility settings, not a universal catalogue.
Services operated by external parties — including payment networks, game content studios and any linked external sites — operate under their own terms. Our policy covers only the platform layer; we do not extend our terms to cover external service behaviour.
You have several concrete options for managing how your information and account operate under our terms. To review the data we hold on your account, open the account settings page and look for the profile and activity sections — these show your registered details, session history and transaction records as they appear in our system. If any detail is incorrect — your registered mobile number, email or payment method on file — you can update it directly through the account settings fields. For changes that require identity verification, follow the steps shown on the verification page inside your account; the fields and document requirements are listed there. To raise a question about how your data is used or how a specific term applies to your account, use the support contact routes listed in the section below. If you want to request changes to your account record or ask about closing your account, submit that through the support channel and our team will respond with the steps that apply to your region and account status.
Account settings show your registered details, session logs and wallet transaction history. Check this section first when verifying what information we hold against your account.
Update your registered email, mobile number or payment details directly in account settings. Steps that require document verification are listed on the verification page inside your account.
Use the published support routes to ask how a specific term applies to your account. Include your account reference and the section you're asking about so our team can give you a clear answer.
To request a change to your account record or ask about closing your account, contact support directly. Our team will confirm the steps based on your account's region and current status.
If you have a question about how our terms apply to your account, or you need to follow up on a policy-related request, use the contact routes listed here. We respond to policy queries through the same support channels available from your signed-in account.
Open the support section from your signed-in account to start a chat. This is the fastest route for policy questions tied to your specific account or transaction record.
Send your policy query by email using the address published in the contact section of our site. Include your registered account details and a clear description of your question or request.
The help centre inside your account covers common policy questions, including account access, transaction terms and region eligibility. Check there first before raising a new support request.
We keep your account data to operate your session, process wallet transactions and maintain the records needed to support your account queries. Data is stored only for as long as it is needed for these purposes or as required by applicable rules in the regions we serve.
We use session cookies to keep your account active across pages and to remember your region and language settings. You can review and manage cookie preferences through the settings available in your browser.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, use the account settings page to update your password and then contact support to flag the issue.
We retain transaction records and account activity logs for the period required by applicable rules in your region. You can request a summary of what we hold by contacting support through the published routes.
For questions about data handling, retention or account security, reach our team through the support chat or email route in your signed-in account. Reference your account details so we can locate your record quickly.
Answers to the questions we get most often about how our terms apply to accounts registered from Bangladesh.
Access depends on your local law and the eligible region assigned to your account at registration. Your account dashboard shows your active region. Where local law restricts access to specific services, those restrictions apply regardless of what our platform makes available.
Our platform terms cover the wallet layer of every transaction. Nagad and Bank Transfer each operate under their own service rules in parallel. The transaction detail inside your account wallet shows which payment method was used; for payment-level queries, check the respective provider's published terms alongside ours.
Yes. Open account settings and check the profile and activity sections for the data visible there. For a more complete summary or a formal data request, contact support through the chat or email route in your signed-in account and include your account reference.
Term changes are notified in the account notice area before they take effect. A transaction already in progress is processed under the terms active at the time the request was submitted. New terms apply to activity that begins after the effective date shown in the notice.
Raise it through the support chat in your signed-in account or by email using the address in our contact section. Describe the specific term and the transaction or action you are querying. Our team will review the account record and respond with the applicable position for your region.
Our terms cover access to game rooms at the platform level — including titles from Microgaming, JDB, PG Soft and Joker available in the lobby. Each studio operates its own game-level rules. Platform terms govern your account session; game-specific mechanics are set by the studio and shown inside the game room itself.