d99 price Privacy Policy: How We Handle Your Account Data
d99 price collects and uses your information only to run the services you access — from your wallet activity through Nagad and Bank Transfer to your session history across devices. What we collect, why we keep it, and how you can review or correct it is set out in this policy. Access to our platform depends on your local law and eligible regions.
Account data transparency
Nagad and Bank Transfer context
Your review and correction rights
Region-dependent access
POLICY POSTURE
What This Policy Covers and How It Works
This policy describes how d99 price collects personal information when you open an account, make a deposit or withdrawal through Nagad or Bank Transfer, or interact with any part of our platform on a phone or browser. The information we collect includes your name, contact details, payment method identifiers and session data. We use that information to process transactions, maintain account continuity across your devices, respond to support requests and meet obligations that apply to the regions where we operate. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — such as those handling Nagad transactions or Bank Transfer instructions — is limited to what those processors need to complete a specific transaction. We keep records for the period required by the operational and legal obligations applicable to your account's region. If you access our platform from Bangladesh, availability is subject to local law and eligible regions. You can raise any question about how your data is handled by contacting our support team through the routes listed in this policy.
Nagad
Bank Transfer
Account session data
Payment identifiers
Region-specific obligations
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
This policy applies to information collected directly through your d99 price account — at login, during wallet activity and across device sessions. It does not extend to third-party sites, payment processor privacy terms or game studio data practices. Knowing the boundary helps you understand exactly what we are responsible for and what falls outside our direct control.
Account Access
Covers data collected when you log in, verify your identity or update account details. This includes your email, phone number and any identifiers linked to your Nagad or Bank Transfer wallet on file.
Transactions
Covers deposit and withdrawal records processed through your account wallet. Transaction references, amounts and method identifiers are retained in accordance with our operational obligations for the region your account is registered under.
Site Content
Covers session data collected while you browse the lobby, switch between game categories or return to a previous session on a different device. This data is used for account continuity and is not shared with studios or content providers.
Third-Party Services
Does not cover data practices of external payment processors, game content providers or any site we link to. Once you leave our platform or interact directly with a third-party processor, that party's own policy applies.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
Your account data is not static — you have practical routes to review, update and question it at any time. If you believe a detail on your account is incorrect, you can raise a correction request through our support team. If you want to know what personal information we hold against your account, you can ask us to provide a summary. Where data is held beyond what your account activity requires, you can ask us to review the retention period. These requests are handled through the support routes published on this site. We aim to acknowledge requests promptly, though exact timelines depend on the nature of the request and the verification steps required. Availability of specific rights may vary depending on your local law and the eligible region your account falls under. Do not send payment credentials or full wallet numbers in any request — reference your account email and the relevant transaction date instead.
Review Your Records
Ask us for a summary of the personal data held on your account. Include your registered email address and the account region in your request so we can locate the correct record.
Correct Account Details
If your name, contact number or wallet identifier is listed incorrectly, contact support with the corrected information. We will update the record after verifying your account identity through the steps shown in your account area.
Raise a Data Question
Any question about how a specific piece of your data is used — including why a payment reference was retained or how session data is stored — can be directed to support. Be specific about the data point you are asking about.
Request a Support Escalation
If your initial request is not resolved to your satisfaction, you can ask for an escalation through the same support channel. Reference your original ticket number or submission date to speed up the review.
CONTACT THIS POLICY
How to Reach Us About Privacy Questions
Privacy and data questions go through the same support routes we publish on this site. There is no separate privacy desk — use the channels below and note that your request is about account data or this policy so the team can route it correctly. Do not include full payment credentials in any message.
Live Chat
Open the live chat widget from any page on the site. State that your query is about account data or this privacy policy so it reaches the right team member. Available through the site interface.
Email Support
Send your request to the support email address published in the site's contact section. Include your registered account email and a clear description of the data point or policy question you are raising.
Account Help Centre
The help section in your signed-in account area includes published articles on data handling, account corrections and how to submit a formal request. Check there first for step-by-step instructions before contacting support.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security
Our approach to data is built around the minimum needed to keep your account running. We collect what is necessary, store it for as long as our operational obligations require, and make it accessible to you through the support routes on this site.
Cookies and Session Data
We use cookies to maintain your login session across page loads and to remember device preferences. You can adjust cookie settings in your browser, though disabling certain cookies may affect how account features load on your phone or desktop.
Payment Data Handling
Payment identifiers linked to Nagad and Bank Transfer are stored only in reference form — we retain transaction references and dates, not full wallet credentials. This limits exposure if account data is ever queried by a third party.
Data Retention
We keep account and transaction records for the period our operational obligations require in the regions we serve. When a retention period ends, records are removed or anonymised. You can ask us about the retention period that applies to your account.
Policy Change Notification
When this policy changes in a way that affects your rights or how we use your data, we will post a notice on the site and update the effective date at the top of this page. Continued use of your account after a change constitutes acknowledgement of the updated terms.
POLICY FAQ
Frequently Asked Questions About This Privacy Policy
These are the data and privacy questions we hear most often from account holders in Bangladesh. If your question is not answered here, reach out through live chat or the support email listed in this policy.
What personal data does d99 price collect when I open an account?
We collect your name, email address, phone number and the payment method identifiers you link to your account — such as a Nagad or Bank Transfer reference. Session data is also recorded to keep your login active across devices and to support account continuity when you return to the lobby.
Can I see what data is stored against my account?
Yes. Send a request to our support team through live chat or the published support email, and include your registered account email. We will provide a summary of the personal data held on your account. Exact timelines depend on verification steps and the nature of the request.
How do I correct an incorrect detail on my account?
Contact support through live chat or email and describe the field that needs correcting. We will verify your identity using the steps shown in your account area and update the record once that verification is complete. Do not send full wallet numbers in your message.
Does d99 price share my data with game studios or payment processors?
Payment processors handling Nagad and Bank Transfer transactions receive only the data needed to complete a specific transaction. Game studios such as Microgaming, JDB, Joker and PG Soft receive session data relevant to game delivery, not your personal contact or payment details. We do not sell personal data for marketing purposes.
How long is my account data kept after I stop using the platform?
Retention periods depend on the operational and legal obligations applicable to the region your account is registered under. When the required period ends, records are removed or anonymised. You can ask us to confirm the retention period that applies to your specific account by contacting support.
Does this policy apply if I access the platform from Bangladesh?
This policy covers data collected through your account regardless of where you access the platform. However, the availability of specific data rights and the legal obligations we follow depend on your local law and eligible region. Access to the platform itself is subject to local law in Bangladesh.
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